If your device shows Uconnect device not supported, it means it’s having trouble connecting. This might happen if your Android version doesn’t match or if you’re using the wrong USB port. 

To fix it, try reconnecting your phone, using the correct USB port, and updating your Android and Uconnect apps. Doing these things regularly can help prevent this issue.

The Uconnect app is great for smart vehicle control, especially on long trips. But recently, I faced issues like Uconnect: Device Not Supported and Uconnect: Device Unavailable while connecting. 

People usually try restarting the phone or Uconnect system, but sometimes that doesn’t work. Other problems, like having an old Android version or issues with the VIN, can also cause trouble.

The good news is that I’ve found solutions to these common Uconnect issues, and I’ll share them with you today. This article aims to provide helpful information so you can fix the Uconnect device not supported problem easily.

Reasons Behind the Uconnect Device Not Supported Issue:

If you’ve encountered the Uconnect device not supported issue, there are several reasons behind it. One common cause is an incompatible Android version. Ensure your phone’s operating system is compatible with Uconnect. Additionally, using the wrong USB cable port, facing update problems, or not having the correct Uconnect version can trigger this error.

If your device is in good shape, there shouldn’t be many reasons for it to not work properly. You don’t need to search everywhere; just check here for the most common issues.

1. Incompatible Android Version:

Make sure your Android phone has a compatible version of Uconnect. An outdated or incompatible operating system may result in the Device Not Supported error.

If your Android version is too old, you might face the Uconnect device not supported issue. Uconnect works best with Android 5.0 (Lollipop) or newer, but keep in mind that some cool features might not work on really old Android versions. Using the latest Android version is the way to go for a smooth Uconnect experience!

2. Incorrect USB Cable Port:

Using the wrong USB port can cause connectivity issues. Ensure you connect your device to the designated USB port for Uconnect compatibility.

If you plug your USB cable into the wrong place or if your USB port is not working, you might face connection problems.

3. Update Issue:

Make sure to update the system correctly; otherwise, you might see problems like the device not being supported or the device not being found. It’s important to update both the Uconnect app and your smartphone regularly to avoid these issues.

4. Not Having a Suitable Uconnect Version:

Make sure the Uconnect app on your phone matches your car model. If it doesn’t, you might face the device unsupported issue. You can call the helpline to find out the right version for your Jeep or any other vehicle you have.

Solutions for the Uconnect Device Not Supported Issue:

Several solutions exist if you’re facing the problem of the Uconnect device not being supported. Begin by repairing your phone to Uconnect, ensuring you’re using the correct USB cable port, updating your Android version and Uconnect app, and verifying that you have the suitable Uconnect application version.

Believe me, if you’ve already identified the problem you’re dealing with, you’ve completed half the task. Now, let’s look for the solution to the other half.

1. Repair Your Phone to Uconnect :

Disconnect and reconnect your phone to Uconnect to establish a fresh connection. This simple step often resolves connectivity issues. A simple way to fix the Un-supported Uconnect device problem is to unpair your phone from Uconnect. 

Go to the Google Play Store and update all Google apps and Android Auto. Then, repair your phone with Uconnect. This should hopefully solve your issue.

2. USB Cable Port:

Use the designated USB port for Uconnect connectivity. Double-check that the cable and port are in good condition. When you connect, use the right port, usually marked with a phone icon. 

Check if the port is okay and not broken. Also, make sure your car’s system is set up for Android Auto before plugging in your phone.

3. Android version:

Update your Android phone to the latest version compatible with Uconnect. Keeping your operating system current helps prevent compatibility problems.

4. Update Uconnect :

Ensure your Uconnect app is up to date. Visit the app store on your phone and install any available updates for seamless connectivity.

Here’s how you can update Uconnect :

• Take out all SD cards and USB devices from your vehicle.
• If your vehicle has a key ignition, turn it into RUN mode. If it’s a button starter, tap twice without pressing the brake to reach the RUN mode.
• Put in the drive.
• A message will pop up. Just follow the instructions.
• It might take up to 15 minutes to finish the update. You’ll know it’s done when you see a message like the one in the picture asking you to update to the same version again.

5. Suitable Uconnect Application Version:

Verify that your vehicle has the correct Uconnect version installed. Visit the Uconnect website or contact your vehicle manufacturer for information on the latest compatible version. 

Read also: Service Axle Locker System Warning

6. Android Auto Problem:

If you use Android Auto, ensure it is functioning correctly. Any issues with Android Auto can impact the connection to Uconnect.

Sometimes, Android Auto might say the device is not supported on your screen. If this happens, you can hold the Uconnect and end-call buttons together for 30 seconds. Doing this might help. Also, a good idea is to plug in your phone before you start your car.

7. MTP USB Mode:

Switch your phone’s USB mode to Media Transfer Protocol (MTP). This setting is often necessary for proper Uconnect connectivity.

If you’re having trouble connecting your device to Uconnect, try switching to MTP USB mode. To do this, connect your device to your computer using a USB cable. After connecting, go to the Settings app, tap Storage & USB, and select MTP to turn on MTP mode. This might help fix the connection problem.

8. Soft Reset:

Perform a soft reset on your phone by restarting it. This can help resolve temporary glitches affecting connectivity.

If your Uconnect has issues saying the device is not supported, you can try a simple fix called a soft reset. Here’s how:

• Park your vehicle and make sure the ignition key is in RUN mode.
• Press both the tuner knob and volume button at the same time for 10 to 20 seconds.
• The screen will flash with the Jeep name, go dark, and then show the Jeep name again. This means the Uconnect system is resetting, and the soft reset is done.

9. Hard Reset:

If the issue persists, consider a hard reset on your Uconnect system. Check your vehicle’s manual for instructions on how to perform a hard reset.

If a soft reset doesn’t solve the problem, do a hard reset. Follow these steps:

• Press the weather control up and down buttons continuously for five seconds until a menu appears.
• Scroll through the menu and choose the reason for your hard reset.
• Wait for 30 to 90 seconds for the reset to finish. Remember, a hard reset erases all your previous data.

If issues persist, reach out to Uconnect customer support for assistance.

Some Tips on How to Avoid the Uconnect Device Not Supported Error:

To prevent the Uconnect device not supported error, regularly update your Android phone and Uconnect app. Always use the designated USB port and cable for Uconnect connectivity. 

Check for Uconnect compatibility when updating your vehicle’s software, and follow the recommended procedures for pairing your device.

• Make sure your phone works with Uconnect by checking the compatibility list on their website.
• Update your phone’s software from the App Store or Google Play to the latest version.
• Use a good USB cable for connection. A cheap or broken one might not give enough power, causing the Uconnect device not supported error.
• Restart both your phone and car. This can fix temporary issues causing the error.
• Test all the USB ports in your car.
• If possible, try a different phone to see if the problem persists.

Pros and Cons of Fixing Uconnect Device Not Supported Issue

Fixing the Uconnect device not supported issue has good and not-so-good points. On the good side, it improves your connection, lets you use more features, stops future problems, and ensures everything works well when you’re driving. 

But, on the other side, fixing the issue could be a bit tricky, take some time, and might need help from someone who knows a lot about it. To make it easier to understand, we can use a table like this:

Read also: Jeep Commander Transmission Over Temp Problem

To provide a clearer overview, a simple table can illustrate these pros and cons:

Pros	Cons
Improved Connectivity	Technical Complexity
Enhanced Features Accessibility	Time Consumption
Prevention of Future Errors	Dependency on Device Compatibility
Optimal Performance	Potential Need for Professional Assistance

Future Enhancements for Resolving Uconnect Device Not Supported Issues

In the future, fixing Uconnect Device Not Supported issues will become even simpler. Manufacturers are likely to introduce enhancements to the Uconnect system, ensuring better compatibility with a wider range of devices. 

These improvements may involve smarter software updates, more straightforward connectivity procedures, and increased flexibility in adapting to various devices. 

As technology evolves, future Uconnect systems aim to provide a hassle-free and seamless experience for users, minimizing the occurrence of device not supported issues.

FAQs

How to connect an Android phone to Uconnect ?

Ensure your Android phone has a compatible version, use the correct USB port, and follow the Uconnect pairing instructions in your vehicle’s manual.

Connecting your Android to Uconnect is simple! Just follow these steps:

1. On your car radio display, tap the phone icon.

2. If a pop-up appears, press Yes.

3. Now, on your phone, open the Bluetooth app.

4. Turn on Bluetooth and look for the active wireless network; choose Uconnect.

5. Enter the 4-digit password from the Uconnect screen and accept.

That’s it! Your Android is now connected to Uconnect.

How do I use a Wi-Fi hotspot to connect to Uconnect ?

Check your vehicle’s features; some Uconnect systems support Wi-Fi hotspot connectivity. Follow the guidelines in your manual for setting up a Wi-Fi connection.

Connecting your Android to Uconnect through a Wi-Fi hotspot is super easy! Just follow these simple steps:

1. On your Uconnect touchscreen, go to Wi-Fi Hotspot settings and turn it on.

2. Open the Wi-Fi settings on your smartphone.

3. Find and connect to the Uconnect Hotspot using the username and password displayed on your Uconnect screen. That’s it!

Bluetooth and Wi-Fi Hotspot, which wireless connection is preferable for connecting Uconnect ?

Bluetooth is commonly used for phone connectivity, while a Wi-Fi hotspot may provide faster data transfer for certain Uconnect features. Refer to your vehicle’s manual for guidance.

Using Wi-Fi Hotspot is better than Bluetooth because it’s faster, has a longer range, is more secure, and works well with more devices.

Why does my car screen say device not supported?

Your car screen may display device not supported if the connected device is incompatible, has outdated software, or doesn’t meet the requirements of the car’s system. Ensure your device is compatible, updated, and follows the car’s connectivity guidelines.

Does Uconnect support Android?

Yes, Uconnect does support Android. Ensure your Android device has a compatible version, and follow the Uconnect pairing instructions in your vehicle’s manual for seamless connectivity.

Why does it say devices are not supported in my Jeep?

If your Jeep’s display shows device not supported, it could be due to issues like incompatible software, an outdated Uconnect version, or an incorrect connection. Check and update your device and Uconnect system, and ensure you are using the correct pairing method.

How do I install Uconnect apps?

• To install Uconnect apps, follow these steps:
• Ensure your vehicle is equipped with Uconnect.
• Access the Uconnect app store through your car’s infotainment system.
• Browse available apps and select the ones you want.
• Follow on-screen instructions to download and install the chosen apps.
• Some apps may require additional setup or subscriptions for full functionality.

Final Words

Resolving the Uconnect device not supported issue involves checking and updating various elements. Following the provided solutions and tips should help establish a smooth and error-free connection between your Android device and Uconnect. If problems persist, consult your vehicle’s manual or contact customer support for further assistance.

The Uconnect app is a great tool for smartly controlling your vehicle, making your trips more comfortable. In my experience, it has some small issues, but the good news is that you can easily fix them with simple tips and tricks!

After reading this, you shouldn’t have any more trouble with the Uconnect device not supported problem. If you face any new issues, just let me know in the comments. I’m here to help with any problems related to your favorite Jeep.

Enjoy your next ride, and happy driving!